Return & Exchange Policy

Naarayan is a product discovery platform. When you buy something you found here, the order is placed with — and fulfilled by — the retailer shown on the product page, currently Amazon US or Walmart. Your return is processed by that same retailer, using the order confirmation they sent you.

We only list products from retailers whose return terms meet or beat the policy on this page, so the 30-day free return window applies to every item in the marketplace regardless of which retailer fulfilled it.

You have 30 days from the date of delivery to start a return. Returns started on day 30 are accepted; the item simply needs to be handed to the carrier within a reasonable time after the label is issued.

Items must come back in the condition you received them: unused or gently tried, with all original packaging, tags, manuals and accessories included.

Return shipping is free. Every approved return comes with a prepaid return label — you are never asked to pay postage, restocking fees or handling charges to send an item back.

• Refunds are issued to the original payment method within 5 business days of the returned item being received.
• The refund covers the full price you paid for the item, including any tax charged.
• Original shipping charges, where any were paid, are refunded for defective, damaged or incorrectly sent items.
• Your bank or card issuer may take a further 3–10 business days to post the credit to your statement.

Exchanges are accepted within the same 30-day window. You can swap an item for a different size, colour or model of the same product. Start the exchange the same way you would a return and choose the replacement variant when prompted.

If the replacement costs more than the original, you pay only the difference. If it costs less, the difference is refunded to your original payment method.

1. Open the order confirmation email from the retailer that fulfilled your order (Amazon US or Walmart), or sign in to your account with that retailer.
2. Select the item and choose "Return or replace items", then pick your reason.
3. Choose refund or exchange, and select the free prepaid return label.
4. Pack the item in its original packaging, attach the label, and drop it at any accepted carrier location.
5. Your refund or replacement is processed once the item is received.

Can't find your order or not sure which retailer it came from? Email us at contact@naarayan.com with the product name and the date you ordered, and we will locate it and walk you through the return.

If an item arrives damaged, faulty, or is not what was ordered, contact us within 30 days of delivery. These returns are always free and are prioritised — you can choose a full refund or a replacement, and you do not need the original packaging.

Photographs of the item and its packaging help us resolve the claim with the retailer faster, but they are not required.

A small number of categories are non-returnable once opened, for hygiene or safety reasons. Where this applies, it is stated on the product page before you buy.

• Personal care and intimate items once the seal is broken;
• Perishable food and drink;
• Downloadable or digital products after access has been granted;
• Gift cards and prepaid credit;
• Custom-made or personalised items produced to your specification;
• Hazardous materials or items that cannot legally be shipped back.

This exclusion does not apply when the item is defective, damaged in transit or incorrectly sent — those are always returnable.

Orders can usually be cancelled free of charge until they enter shipping. Once a parcel is dispatched, it is handled as a standard return under this policy.

Many products carry a manufacturer warranty that runs longer than this return window. After 30 days, a warranty claim goes directly to the brand — the warranty terms are listed in the product's specifications where the maker provides them.

We may update this policy from time to time. The version published here always governs, and the “last updated” date above tells you when it last changed.