Privacy Policy

By accessing the Platform, creating an account, submitting information, or availing any services through the Platform, you expressly consent to the collection, storage, processing, transfer, disclosure, and use of your information in accordance with this Privacy Policy.

You acknowledge and agree that:

• Information provided by you may be collected and processed for lawful purposes;
• Information collected shall be relevant and necessary for providing services;
• You may review and update certain information through your account settings;
• We may retain information for such period as required under applicable laws or for legitimate business purposes.

Information may be collected in various ways, including:

• During account registration;
• While placing orders;
• While interacting with sellers or customer support;
• While participating in promotions or surveys;
• Through cookies and automated technologies;
• Through third-party integrations and social media platforms.

We may also receive information from:

• Logistics partners;
• Payment gateways;
• Marketing and analytics providers;
• Third-party sellers and brands.

We may collect, use, process, and store information for purposes including:

• Facilitating marketplace transactions;
• Processing orders, payments, returns, and refunds;
• Providing customer support;
• Managing user accounts;
• Improving Platform functionality and user experience;
• Conducting analytics and research;
• Preventing fraud, abuse, and unlawful activity;
• Sending transactional communications and updates;
• Providing promotional and marketing communications;
• Complying with applicable laws and legal obligations;
• Enforcing our Terms of Service and policies.

We may aggregate and anonymize data for business analytics, statistical analysis, and operational improvements.

We do not sell personal information to third parties. However, we may share information in the following circumstances:

The Platform may contain links to third-party websites, services, or applications.

Naarayan shall not be responsible for:

• Privacy practices of third parties;
• Content hosted by external websites;
• Security practices of third-party services.

Users are advised to review the privacy policies of such third-party platforms before sharing information.

The Platform is not intended for users below the age of 18 years.

We do not knowingly collect personal information from minors. If we become aware that information has been collected from a minor without lawful consent, we may delete such information.

Subject to applicable laws, Users may have rights to:

• Access their information;
• Correct or update inaccurate information;
• Request deletion of information;
• Withdraw consent;
• Restrict certain processing activities.

Requests may be submitted to contact@naarayan.com.

Information may be stored electronically on secure servers located in various jurisdictions.

We retain information:

• For as long as necessary to provide services;
• To comply with legal obligations;
• To resolve disputes;
• To enforce agreements and policies.

Certain information may continue to be retained even after account deletion where required under applicable law.

We implement commercially reasonable technical, operational, and organizational safeguards to protect information from unauthorized access, misuse, loss, or disclosure.

Security measures may include:

• Encryption technologies;
• Access controls;
• Monitoring systems;
• Secure cloud infrastructure;
• Internal confidentiality obligations.

However, no electronic transmission or storage system can guarantee absolute security. Users are responsible for maintaining confidentiality of their account credentials.

We may send promotional messages, newsletters, offers, and updates to Users. Users may opt out of receiving marketing communications by using unsubscribe mechanisms or contacting us directly. Transactional and service-related communications may still be sent.

Information may be transferred to and processed in jurisdictions outside the User's location where data protection laws may differ. By using the Platform, you consent to such transfers where legally permitted.

We reserve the right to update or modify this Privacy Policy at any time. Updated versions shall be published on the Platform along with the revised effective date. Continued use of the Platform after publication of changes constitutes acceptance of the revised Privacy Policy.

In accordance with the Information Technology Act, 2000 and applicable rules thereunder, the following Grievance Officer has been appointed:

The Company aims to acknowledge complaints within 48 hours and resolve grievances within 15 business days.