Ridstar E-Bike Recall: Which Models Are Affected and What Owners Should Do
There's no official recall, but the CPSC has issued two stop-use warnings on the Q20, Q20 Pro and Q20 Lite. Here's what they say.
Ridstar has not issued a recall for any of its e-bikes. Instead, the U.S. Consumer Product Safety Commission has issued two warnings telling owners to stop using them: the Q20 and Q20 Pro in March 2026, because their batteries and wiring can catch fire, and the Q20 and Q20 Lite in June 2026, because the front wheel can come off while riding. CPSC uses a warning instead of a recall when a company won't agree to one. Ridstar's manufacturer refused an acceptable recall the first time and didn't respond the second time. If you own one of these bikes, CPSC's advice is to stop riding it now.
Which Ridstar models are affected
The Q20 appears in both warnings. The first (CPSC warning #26-337, March 19, 2026) covers the Q20 and Q20 Pro, whose batteries and wires can ignite. CPSC knows of 11 fires, including one burn injury, five reports of smoke inhalation and two reports of property damage totaling over $40,000.
The second (June 25, 2026) covers the Q20 and Q20 Lite, whose front wheel can detach without warning. CPSC knows of 32 reports of the wheel coming off, including 31 injuries such as concussions, broken bones, cuts and bruises.
Per CPSC, the bikes were sold on Amazon.com, Walmart.com and Ridstar.net, plus AliExpress.us for the wheel warning. The manufacturer is Huizhou Xingqishi Sporting Goods Co., Ltd. of China. Read both notices at cpsc.gov: search 'Ridstar' in CPSC's warnings.
- Q20: fire hazard (Mar 19, 2026) and front-wheel hazard (Jun 25, 2026)
- Q20 Pro: fire hazard (Mar 19, 2026)
- Q20 Lite: front-wheel hazard (Jun 25, 2026)
How to tell if you own one
CPSC says the affected bikes are black, with the brand name Ridstar printed on the battery. The model number (Q20, Q20 Pro or Q20 Lite) is on your purchase receipt, so check your Amazon, Walmart or Ridstar order history.
Ridstar also sells bikes with similar names, such as the Q20Luxe, Q30 and Q50. CPSC's warnings name only the Q20, Q20 Pro and Q20 Lite.
What CPSC tells owners to do
CPSC's instructions differ slightly between the two warnings, but both start with the same step: stop riding the bike.
- Stop riding the bike now.
- Q20 and Q20 Pro: remove the battery right away.
- Don't put the battery in the trash, curbside recycling, or store battery drop-off boxes. Damaged lithium-ion batteries can start fires there.
- Call your local household hazardous waste center first and ask whether it accepts defective lithium-ion batteries. If not, ask your city or county what to do.
- Q20 and Q20 Lite (wheel hazard): CPSC says to dispose of the whole bike.
- Don't sell or give away the bike or the battery.
- Report incidents at SaferProducts.gov or call CPSC at 800-638-2772.
Warning vs. recall: why it matters for refunds
A recall is an agreement between CPSC and the company. It usually comes with a refund, repair or replacement. A warning is what CPSC issues when the company won't agree to that. It tells the public about the danger, but it doesn't make the company pay anything.
On the fire hazard, CPSC says Ridstar's manufacturer 'refused to agree to an acceptable recall', and the company objected to the warning. On the wheel hazard, CPSC says the company 'has been unresponsive' to its requests for information or a recall.
Can you get a refund?
There's no official refund program from Ridstar. Here's what we found as of October 16, 2026.
Amazon buyers: Q20 owners on Reddit (r/ebikes) and in YouTube videos report that Amazon emailed them about refunds after the warnings. We haven't confirmed Amazon's terms. If you bought on Amazon, check your email and contact Amazon customer service with your order number.
Walmart and ridstar.net buyers: we found no public refund program. Contact the seller with your order number and cite the CPSC warning number (26-337 for the fire hazard).
Some law firms are advertising Ridstar product-liability cases. That's an option if you were injured or had property damage. This article isn't legal advice.
Are other Ridstar e-bikes safe?
CPSC hasn't named other Ridstar models. That is not the same as saying they're safe or that CPSC has tested them. A few things are worth knowing before you buy any Ridstar.
If you're shopping anyway, our Ridstar e-bike guide (naarayan.com/guide/best-ridstar-e-bikes) compares current models and leaves out the Q20 family. Most current Ridstar models list motors above the federal 750 W e-bike limit, so check your state's rules too.
- Ridstar's own site sells a replacement battery listed as fitting the 'Q20/DC26/H20', so some models may share battery parts with the Q20.
- The same manufacturer was unresponsive to CPSC on the second warning.
- Ridstar's EU store has a 2.5/5 Trustpilot score from 48 reviews (Oct 16, 2026), mostly about after-sales service.
Quick answers
If you're buying a different Ridstar model, our Ridstar coupon page (naarayan.com/coupons/ridstar) lists the codes we actually tested at checkout.
- Is there an official Ridstar recall? No. There are two CPSC warnings, not recalls.
- Is the Ridstar Q50 affected? It is not named in either warning.
- Can I keep riding my Q20 if it seems fine? CPSC says to stop using it immediately.
- Can I sell my Q20? CPSC says not to sell or give away these bikes or batteries.